Pin-Up account verification and KYC

Why verification is needed

KYC confirms you are who you say, that you are 18 or over, and that the funds are yours. It is a regulatory and anti-fraud requirement, and the first withdrawal is normally held until it passes.

Verification is standard across licensed gambling platforms, not unique to Pin-Up. It exists to satisfy anti-money-laundering and age rules and to protect accounts from takeover.

• Age check — confirms the 18+ requirement before any payout.
• Identity check — matches the account holder to a real, named person.
• Funds ownership — links the deposit and withdrawal methods to that same person.
• Fraud prevention — blocks stolen-card use and account takeover.

Because it gates withdrawals, treating KYC as an early task rather than a last-minute hurdle saves time later. An account that is verified well before you want to cash out will usually pay out far faster than one that starts verification only when a withdrawal is requested.

KYC is a routine anti-fraud and age check that gates withdrawals — do it early, not at cash-out.

Which documents are needed

The core requirements are a government photo ID and phone-number confirmation, with address or payment proof occasionally requested. Documents must be valid, legible, and match your account details.

Pin-Up asks for a modest set of documents for Indian players, and having them ready before you start avoids a stop-start process.

• Government photo ID — a valid, in-date identity document showing your name, photo and date of birth.
• Phone-number confirmation — verifying the mobile number linked to the account.
• Proof of address — occasionally requested, such as a recent utility bill or statement showing your name and address.
• Payment proof — sometimes asked for to confirm ownership of the deposit method.

The single rule that prevents most rejections: the name and date of birth on every document must match what you entered at registration. If your account name differs from your ID, fix the account details first or contact support before uploading, rather than submitting a mismatch.

Have a valid photo ID and confirmed phone number ready, with details matching your account exactly.

How to pass KYC

Open the verification section, upload clear photos or scans of the requested documents, confirm your phone number, and submit for review. Approval typically follows once the details match your account.

The process is short if your documents are ready and legible. Follow the order below to get a clean first-time pass.

1. Log in and open the account verification or KYC section.
2. Confirm your registered phone number via the code sent to it.
3. Photograph or scan your government photo ID with all four corners visible and no glare.
4. Upload the file in the requested format, checking it is sharp and readable before submitting.
5. Provide address or payment proof only if specifically requested.
6. Submit and wait for the review; you will be notified of approval or what to fix.

Use good lighting, lay the document flat, and avoid cropping out edges or covering details with your fingers. A clear first submission is far faster than several rejected attempts, so spend the extra minute on image quality.

Submit sharp, full-frame, in-date documents that match your account — a clean first upload beats repeated retries.

Verification problems

Most rejections come from blurry images, cropped edges, expired documents, or a name or date-of-birth mismatch between the document and the account. Each has a direct fix.

If verification fails, the message usually states the reason. These are the recurring causes and how to resolve them.

• Blurry or dark image — re-shoot in good light with the document flat and in focus.
• Cropped or partial document — include all four corners; nothing should be cut off or covered.
• Expired document — use a currently valid ID; expired ones are rejected.
• Name or date mismatch — the document must match your registered details exactly; correct the account or contact support first.
• Wrong document type — submit what was specifically requested rather than an alternative.

If you have fixed the obvious issues and verification still stalls, contact official support with your account details and a clear description, rather than re-uploading the same file repeatedly. Persistent loops are usually a detail mismatch that support can pinpoint quickly.

Blurry, cropped, expired or mismatched documents cause most rejections — fix the stated issue rather than reuploading blindly.

Data security

Upload documents only inside the genuine Pin-Up site, never send ID copies to anyone over chat or email, and beware mirror or phishing domains that imitate the brand to harvest personal data.

Your KYC documents are sensitive, so where you submit them matters as much as what you submit. Because Pin-Up is blocked in India and reached through mirror domains, impersonation is a real threat.

• Use only the official verification section — never upload ID through a link sent in chat, SMS or email.
• Reach the site from a bookmarked working domain rather than search ads or random forwards.
• Never share ID with "support agents" off-platform — genuine verification happens inside your account, not via personal messages.
• Watch for phishing pages that mimic the look of Pin-Up but sit on an unfamiliar address.
• Keep copies of what you submitted and the date, in case you need to reference them later.

If a page or person asks for your documents outside the normal in-account flow, stop and verify before sending anything. Protecting your identity documents is worth more than the speed of any single withdrawal, and a leaked ID is far harder to recover from than a delayed payout.

Submit ID only through the in-account verification flow on the genuine site — never via chat, SMS or email links.